Terms and Conditions

Your subscription in any of our plans or the use of our products or services implies that you have read and accepted our Terms and Conditions as outlined in this present document.

1. Usage

1.1. You may use each individual product on as many websites you want, under the terms of it's license.

1.2. Our products will continue working, even after your subscription expires.
Though we do not guarantee any compatibility with the system over which they work (server, php, mysql, Joomla, etc.), in the future.

1.3. Access to updates, requires an active subscription for the current product.

2. Modifications

You are authorised to make any necessary modification(s) to our products to fit your purposes. The source code must retain the copyright notices and prominent notices about it's License.

3. Assignability

You may not sub-license, assign, or transfer your subscription to anyone else without prior written consent from Breakdesigns.net.

4. Files Accessibility

Once your payment is cleared, you will get an email notifying you that your subscription was successful. Signing in our site permits you access to the appropriate download sections , in order to download the files related with your subscription plan.
The accessibility to the files is imposed by the terms of the subscription plan you have signed up for.

5. Warranty

Breakdesigns.net does not warranty or guarantee these products in any manner.
We do no guarantee they will function under all systems or under all 3rd party extensions or templates.

THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.

6. Support

6.1. Our support aims to make our extensions functional, according to their specifications.

6.2. Support is only offered to our active subscribers through our ticket system under the following conditions:

1. Tickets must exclusively concern the specific extensions covered by your active subscription(s).
2. The most recent version of the extension must be installed and used.
3. Our code remain completely unmodified.
4. No third-party extensions or custom modifications may alter the functionalities provided by our extensions.
5. Our extensions must be installed in an environment that meets the minimum technical requirements, as described in our documentation pages.
6. Communications must be in English, expressed clearly and fluently.

6.3. Additionally, we reserve the right to refuse support, close tickets, or terminate services with the liability lying solely on the client under the following conditions:

1. Abusive & Offending Language: The language used in the tickets, or any of its replies, includes abusive or contentious behavior, demeaning or profane language, harassment, bigotry, threats, or racial slurs. Such tickets will be unpublished or deleted immediately. While a warning may be issued at our discretion, any severe or repeated incidents will result in the immediate permanent termination of the offending user account and all active subscriptions without any refund, in accordance with our fair conduct policy.
2. Feature Requests & Third-Party Integrations: The client requests a feature that does not exist or an integration with a third-party extension. While we appreciate client feedback and use it to guide future development, the creation of non-existent features cannot be provided within the scope of standard support. Repeated demands to provide such custom features for free will lead to immediate ticket closure.
3. Third-Party Conflicts: The client requests a fix for an issue caused by a third-party extension or template. If an issue is traced back to third-party software, the client must address that software's developers for a fix. Our support team has the right to refuse any further assistance on that specific issue.
4. Bad Faith & Refusal of Technical Analysis: The client does not accept our technical analysis without a meaningful or technically adequate counter-argument, declines to follow our technical advice in whole or in part, disputes our suitability to provide support, declines to provide information deemed necessary to perform troubleshooting, or declines to pursue the matter with their hosting provider or a third-party developer identified as the root cause. Such tickets will be closed without further reply and further support for that issue will be denied.

6.4. No Service Level Agreement (SLA): Requesting support does not guarantee a solution, and we provide no service level agreement whatsoever. While we make every reasonable effort to assist you, factors outside our control (such as limitations of the programming language, ISP/hosting restrictions, or core CMS limitations) may prevent a solution. In these cases, we will present our technical analysis and identify the root cause. At that point, the matter is considered resolved from our side. Any further action with third parties is entirely up to the client.

6.5. Providing us with direct access to servers, files, databases, or hosting processes is done entirely at the client's own risk and liability. We provide no warranties and assume no responsibility or liability for any damages, data loss, or downtime caused by our actions in such cases.

6.6. Technical support or development services for custom modifications and additional customizations outside the product specifications are not included in the standard subscription and will be charged extra.

7. Return/Refund Policy

7.1. In compliance with European Union legislation, consumers residing in the EU are entitled to a statutory 14 calendar day "cool-off" period (right of withdrawal) from the date of purchase. If within these 14 calendar days you have not initiated the performance of the contract—explicitly, you have not started downloading any of our software and have not requested technical support—you are eligible for a full refund of your purchase, no questions asked. This right of withdrawal is provided in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

7.2. However, in accordance with Article 16(m) of Directive 2011/83/EU, the right of withdrawal and the right to a refund do not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun. Explicitly, when you give your prior express consent to begin the download of our software or initiate a support request, and acknowledge that you thereby lose your right of withdrawal, you waive your right to a refund. Under Article 14(4)(b) of the same Directive, once the downloading process has commenced or a support service has been initiated with your explicit acknowledgment, the subscription contract is considered executed and you are no longer eligible for a refund.

8. Privacy Policy

Please refer to our Privacy Policy page. For purposes of consent the Privacy Policy is considered to be an integral part of our Terms of Service.

breakdesigns.net reserves the right to change or modify the current Terms and Conditions with no prior notice.